If you need to reset your password, please click Forgot Password on the login page. Enter your registered email address, and a verification email with a security code will be sent to you shortly. Enter the verification code and create a new password to complete the password reset.

If you need to check your order details and status, please log in to your account and view all your historical orders and their statuses in Account Center > My Orders.

We are unable to provide store inventory information.

You may contact your nearby store to confirm stock availability.

Please view store details in Boutique Stores.

Products purchased from the official MASONPRINCE online boutique are of the same quality as those sold in physical stores.

Product dimensions and details can be viewed in Size Guide under Product Details at the bottom of the product detail page.

You may initiate an order cancellation by navigating to "My Account > Orders > Cancel" prior to payment or product shipment.

All payments are processed securely through our third-party payment provider, Stripe, which supports a wide range of payment methods, covering mainstream payment needs across regions worldwide:

Card Brands:

· Visa

· Mastercard

· American Express

· China UnionPay(银联)

· Discover & Diners Club

· eftpos Australia

· Japan Credit Bureau(JCB)

United States / Canada

· USD Bank Transfer

· ACH Direct Debit

· Canadian PADs

· Instant Bank Payments

Europe:

· SEPA Bank Transfer

· SEPA Direct Debit

· UK Bank Transfer

· Bacs Direct Debit

Asia Pacific:

· Japan Bank Transfer / Furikomi

· AU BECS Direct Debit

 NZ BECS Direct Debit

Return & Exchange Policy Details

1. Return & Exchange Time Limit

Customers may apply for return or exchange within 14 calendar days from the date of order signature. Applications submitted beyond the specified time limit will not be accepted.

2. Basic Eligibility for Returns & Exchanges (All conditions must be met simultaneously)

· The product must be kept in brand-new condition, with no wear, washing, stains, odors or signs of abrasion.

· All original accessories including hang tags, outer packaging, dust bags, shoe boxes (for footwear) shall be intact, undamaged and complete without any missing parts.

· The product shall not be manually altered, tailored or dyed; it must be free of perfume smell, smoke odor and any other conditions that affect resale.

· Customized products do not support unreasonable returns or exchanges. Return and exchange applications are only accepted for damaged delivery items or original factory quality defects.

3. Circumstances for Rejection of Return & Exchange Applications

· Applications exceeding the 14-day return and exchange time limit.

· Lost or removed original hang tags, damaged outer packaging or missing original accessories.

· Products with signs of use including wear, washing, stains, pilling or residual odors.

· Intimate apparel such as underwear, swimwear and socks (due to hygiene and safety regulations).

· Discounted items, clearance goods and Final Sale products.

Please note that unauthorized returned parcels sent without prior review and approval by official customer service will be directly rejected by our warehouse.

4. Shipping & Customs Duty Regulations

· Product quality issues / Incorrect item delivery by our side: We shall bear all round-trip shipping fees and provide official return labels. All relevant customs duties shall also be covered by us.

· Returns & exchanges due to personal reasons (wrong size, personal dislike, etc.): The buyer shall bear international return shipping fees at their own cost, and free return labels will not be provided. Customs duties and customs clearance fees incurred during the process will be deducted directly from the refund amount.

· Unreasonable parcel rejection by the buyer: Round-trip shipping fees, customs duties and all customs clearance related charges will be deducted from the payment balance, and the remaining amount will be refunded via the original payment method.

5. Return & Exchange Process

· Submit Application

Go to Account > Order, select the order you need to return or exchange, and click View Details.

Click Confirm the receipt of product(s) > Return & Exchange, select the service type you need and reason, upload relevant picture proof/prooves, then click Submit.

We will process your application within 1-3 working days upon receipt. Our customer service team will guide you through the follow-up procedures.

· Official Review

Our customer service team will process your application within 1-3 working days upon receipt. Our customer service team will guide you through the follow-up procedures.

· Send Back the Item

Please arrange shipment within 7 days after application approval. Kindly use a courier service with full logistics tracking and insured shipping, and keep the tracking number properly. Unauthorized return of goods without official approval is strictly prohibited.

· Warehouse Inspection & Verification

After the warehouse receives the returned parcel, product quality inspection and verification will be completed within 3–5 working days.

· Refund / Exchange Processing

For approved refunds: The refund will be processed via the original payment method within 7–14 working days. The actual arrival time is subject to bank clearing processing time.

For approved exchanges: Reshipment will be arranged in accordance with official guidelines.

Go to Account > Order, select the order you need to return or exchange, and click View Details.

Click Confirm the receipt of Products > Return & Exchange, select the service type you need and reason, upload relevant picture proof/prooves, then click Submit.

We will process your application within 1-3 working days upon receipt. Our customer service team will guide you through the follow-up procedures.

If you have any further questions, please feel free to contact our customer service team. We will be delighted to assist you.

· Professional dry clean or hand wash at 25-29°C

· Use special wool detergent

· Rub gently only on stained areas

· Wash inside out separately

· Do not soak for long

· Keep away from strong sunlight

· Do not iron

· Do not soak or wash with water

· Wipe with a soft dry cloth to remove dust and dirt

· Never tumble dry if wet

· Hang in a cool, well-ventilated place to air dry naturally

· Avoid direct sunlight to prevent fading and cracking

· Store in a well-ventilated area

· Keep away from moisture

· Do not iron

· Max wash temperature: 40°C

· Wash separately to avoid color transfer & damage

· Wash inside out to reduce fading

· Do not dry under direct sunlight

· Max wash temperature: 45°C to avoid deformation

· Use regular detergent

· Do not rub hard by hand to prevent pilling

· Low-temperature iron only; poor heat resistance

· Do not wash by water; professional dry clean only

· Avoid rough friction to prevent wear and pilling

· Do not bleach

· Do not wring after washing

· Squeeze dry and air in cool ventilated place

· Store in well-ventilated and dry area

· Max wash temperature: 60°C

· Use regular detergent

· Do not soak too long to prevent deformation/fading

· Wash by color to avoid color transfer

· For machine wash, avoid long spin-drying time

· Do not wash with water

· No drying or sun exposure

· Wipe light dust along fur grain with warm damp cloth

· Avoid direct sunlight

· Store in ventilated dry place

· Regular professional cleaning recommended

· Use special down jacket detergent recommended

· Gently pat with a hanger while drying

· Do not pull buttons hard to avoid deformation

· Store in a well-ventilated place

• To maintain this product, gently wipe the sunglasses with a damp cloth and mild soapy water, then dry them with a soft lint-free cloth.

• Do not use solvents such as alcohol and acetone or corrosive cleaners, as they may alter the properties of the lenses.

• Avoid exposure to extreme hot and cold temperatures.

• After each use, it is recommended to store the item in its original packaging to protect it from shock, light, dust and moisture.

Within 3-5 working days after order confirmation, you will receive a notification email containing your tracking number.

You may click the tracking number directly in the email, which will redirect you to the official UPS website. Enter your tracking number to view your shipment delivery status.

Alternatively, you may click here to access the UPS official website for tracking.

Please note that the logistics carrier may take up to 1 business day to update shipment tracking information.

Up to now, the available logistics regions and delivery lead times for the official MASONPRINCE website are as follows: 

A shipping fee of 12% of your final order subtotal applies to all purchases and will be included at checkout.

Every purchase you make at MASONPRINCE Online Boutique is shipped via UPS, with complete end-to-end tracking.

The product price does not include tax, and duty fees will vary according to the conditions and tax policies of each country. Therefore, UPS will contact you to request payment for customs clearance once your shipment arrives in your country.

Please note that if the package is refused by the recipient or returned due to unpaid customs duties, please be advised that a refund will be processed excluding the international shipping fee from your original payment.